Can I request a custom project?

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• How do you count a “support request”?

  A support request is a specific task, such as uploading new products, fixing a layout issue, or updating a banner. Submit a support ticket — our team will respond within 2 to 4 hours and keep you updated on the progress and estimated resolution time. ...

• Can I request urgent support?

  Absolutely! We offer priority handling for urgent matters like store errors or checkout issues. Our team typically responds within 2–4 business hours, and we’ll keep you updated on progress until everything’s resolved.

• What does your 100% satisfaction guarantee mean?

  We stand by the quality of our work. Once your website is completed, we’ll present it for your review. If you’re not completely satisfied, you can request any revisions within 60 days — and we’ll make sure it meets your expectations.

• Are there any services not covered under the Maintenance & Support plan?

  Yes, some requests that go beyond standard maintenance are not included. These include: Writing business proposals or sales content All online advertising services (except your first initial ad setup, which we provide free of charge) Third-party app ...