Can I transfer my purchased service to another party?

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• Are Shopify subscription fees included in your service packages?

  No, our service packages do not include Shopify subscription fees such as the Shopify plan, Shopify POS, apps, domain name, or hosting. These are paid directly to Shopify or the respective providers. However, don’t worry — we’ll assist you ...

• What does your Shopify Maintenance & Support service include?

  Our maintenance plans cover theme and app updates, bug fixing, product or content updates, store backups, consultation, and minor design adjustments. We ensure your Shopify store runs smoothly and stays optimized for performance and security.

• Do I need a maintenance plan if my store is already live?

  Yes. Shopify regularly updates its platform and third-party apps. A maintenance plan ensures your store stays compatible, functional, and up to date — preventing unexpected errors or downtime.

• Are there any services not covered under the Maintenance & Support plan?

  Yes, some requests that go beyond standard maintenance are not included. These include: Writing business proposals or sales content All online advertising services (except your first initial ad setup, which we provide free of charge) Third-party app ...

• How do you count a “support request”?

  A support request is a specific task, such as uploading new products, fixing a layout issue, or updating a banner. Submit a support ticket — our team will respond within 2 to 4 hours and keep you updated on the progress and estimated resolution time. ...