How do I contact your support team?

How do I contact your support team?

You can reach us through our support ticket system, email, or by scheduling a call.

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    • How do you count a “support request”?

      A support request is a specific task, such as uploading new products, fixing a layout issue, or updating a banner. Submit a support ticket — our team will respond within 2 to 4 hours and keep you updated on the progress and estimated resolution time. ...

    • Can I request urgent support?

      Absolutely! We offer priority handling for urgent matters like store errors or checkout issues. Our team typically responds within 2–4 business hours, and we’ll keep you updated on progress until everything’s resolved.

    • How can I pay for the Maintenance & Support plan?

      You can choose from two convenient payment options: Recurring Invoice – An invoice will be issued each billing cycle, and payment is due within 7 days from the invoice date. You can pay online using any of our supported payment methods or pay offline ...

    • What does your Shopify Maintenance & Support service include?

      Our maintenance plans cover theme and app updates, bug fixing, product or content updates, store backups, consultation, and minor design adjustments. We ensure your Shopify store runs smoothly and stays optimized for performance and security.

    • Are there any services not covered under the Maintenance & Support plan?

      Yes, some requests that go beyond standard maintenance are not included. These include: Writing business proposals or sales content All online advertising services (except your first initial ad setup, which we provide free of charge) Third-party app ...