What are your business hours?
Our standard operating hours are Monday to Friday, 9:00am–6:00pm, excluding public holidays.
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Can I request urgent support?
Absolutely! We offer priority handling for urgent matters like store errors or checkout issues. Our team typically responds within 2–4 business hours, and we’ll keep you updated on progress until everything’s resolved.
Do you provide consultation services?
Yes, we offer consultations for website planning, digital transformation, IT improvements, and overall business support.
How do you count a “support request”?
A support request is a specific task, such as uploading new products, fixing a layout issue, or updating a banner. Submit a support ticket — our team will respond within 2 to 4 hours and keep you updated on the progress and estimated resolution time. ...
Are there any services not covered under the Maintenance & Support plan?
Yes, some requests that go beyond standard maintenance are not included. These include: Writing business proposals or sales content All online advertising services (except your first initial ad setup, which we provide free of charge) Third-party app ...
What services does Triforte Solutions provide?
We offer website design, website maintenance & support services, and a full range of solutions built around Shopify to help businesses run smoothly and grow online.