Will I receive an invoice for my purchase?
Yes, all purchases—online or offline—will have an official invoice issued for your records.
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How can I pay for the Maintenance & Support plan?
You can choose from two convenient payment options: Recurring Invoice – An invoice will be issued each billing cycle, and payment is due within 7 days from the invoice date. You can pay online using any of our supported payment methods or pay offline ...
Do you handle the setup of these subscriptions?
Yes! While the fees are paid directly by you, our team will guide and assist you in registering and linking everything properly — from your Shopify plan to domain, apps, and developer accounts.
How do you count a “support request”?
A support request is a specific task, such as uploading new products, fixing a layout issue, or updating a banner. Submit a support ticket — our team will respond within 2 to 4 hours and keep you updated on the progress and estimated resolution time. ...
Are there any services not covered under the Maintenance & Support plan?
Yes, some requests that go beyond standard maintenance are not included. These include: Writing business proposals or sales content All online advertising services (except your first initial ad setup, which we provide free of charge) Third-party app ...