General / About Us
What time zones do you support for meetings and support calls?
We schedule meetings based on GMT+8 (MYT) and work with clients to find overlapping hours that suit both sides.
Will there be any difference in service quality for international customers?
No — we maintain the same service standards for all customers, regardless of location. The delivery method (remote vs. in-person) doesn't affect the quality or scope of the work.
How is the work carried out if we're not meeting in person?
Everything is handled remotely: discovery calls and check-ins happen over video meetings, we provide remote assistance for setup and configuration, and we supplement this with video tutorials where helpful. This approach works well for the nature of ...
Do you work with international clients, or is this only for local businesses?
Yes, we work with clients internationally. Because our services are delivered primarily online — through video calls, remote assistance, and video tutorials — location isn't a barrier. This is the same process we already use with our local customers, ...
Can I sell both online and in-store with Shopify?
Yes — Shopify supports omnichannel selling through Shopify POS, which can sync inventory and sales data between your physical store and your online store so you're not managing two separate systems.
Do I need to agree to any policy before purchasing a website design package?
Yes, we recommend reading our Terms of Service before purchasing a website design package, since it sets out the scope of the engagement and how warranty, revisions, and other terms work.
Is there a cancellation fee?
Cancellation terms, including whether any fee applies, are detailed in our Subscription Policy. We'd recommend reviewing that page or contacting us directly for specifics relevant to your plan.
How do I pay for a recurring invoice?
You can pay online by clicking Pay Now in the unique invoice link using our supported payment methods, or via bank transfer to our company account, within 7 days of the invoice date. If you're unsure which option to use, our team can point you to the ...
What if I need more than 6 incidents?
You can simply purchase an additional Incident Pack whenever you need more, or — if you find yourself needing support very regularly — consider upgrading to a monthly Maintenance & Support plan, which is designed for ongoing, recurring needs rather ...
Can I see examples of Triforte Solutions' past work?
Yes — our Our Work page showcases a selection of Shopify stores we've designed and developed for past clients across different industries. It's a good way to get a feel for our design style and the range of business types we've worked with before you ...
What makes Triforte Solutions different from a typical web design agency?
A few things: we specialize only in Shopify rather than juggling multiple platforms, we design with real retail/business operations in mind (not just visuals), we're upfront that you own 100% of your Shopify store, domain, and integrations, and we ...
Does Triforte Solutions only build websites, or does it also support them after launch?
Both — we see these as two connected halves of the same relationship. Shopify Website Design & Development covers the initial build (or a full revamp), and Shopify Maintenance & Support covers what happens after launch: updates, bug fixes, content ...
Why does Triforte Solutions only work with Shopify?
By focusing on a single platform, our team can go deep instead of spreading thin — we know Shopify's theme architecture, app ecosystem, APIs, and quirks in detail, which translates into faster builds, fewer surprises, and more reliable ...
What platform does Triforte Solutions specialize in?
We work exclusively with Shopify — we don't build on WordPress/WooCommerce, Wix, Magento, or other platforms. Shopify is the platform we've chosen to specialize in because it's reliable, secure, scales well from a first-time store to a ...
How many integrations has Triforte Solutions delivered?
We've delivered over 80 integrations for clients, connecting Shopify to things like payment gateways, shipping providers, inventory and accounting systems, and marketing tools. Each integration is scoped individually since requirements vary a lot by ...
How many products has Triforte Solutions managed?
Across our client base, our team has set up and managed more than 60,000 products on Shopify — everything from simple single-variant listings to complex catalogs with multiple variants, bundles, and custom fields. That experience is why we can move ...
How many stores has Triforte Solutions transformed?
We have helped transform over 120 brick-and-mortar businesses into online stores.
Who is Triforte Solutions for?
We work mainly with offline or hybrid businesses — retailers, F&B brands, service providers, and SMEs — who are launching their first online store or upgrading an outdated one. We're also a good fit for growing Shopify brands that need a technical ...
What does Triforte Solutions do?
Triforte Solutions is a Shopify specialist agency that helps traditional, brick-and-mortar businesses move online. We design and build e-commerce websites on Shopify, then keep them running through ongoing maintenance and support, so the goal isn't ...