Payments & Billing
Do you offer installment or flexible payment plans?
Yes. A Buy Now, Pay Later option through ShopeePay Later is coming soon. In the meantime, if you'd like to spread the cost, we offer a 3-month subscription plan that splits your payment into equal monthly installments. For example, a service fee of ...
Where can I find your subscription policy?
Our full Subscription Policy is published at https://www.triforte.solutions/subscription-policy. We recommend reading through it before subscribing to a maintenance plan, since it covers billing cycles, cancellation notice, and related terms.
Can I get a refund if I'm not satisfied?
Refund eligibility depends on the specific service and circumstances, and is governed by our Refund Policy. We'd encourage you to review that policy or reach out to our team directly to discuss your specific situation before assuming either way.
Do you store my credit card details?
Subscription payments are handled through our secure third-party payment provider rather than stored by us directly. For full details on how payment and personal data are handled, please refer to our Privacy Policy.
Are Shopify app or platform fees billed by Triforte Solutions?
No — Shopify subscription fees, app fees, and domain costs are billed directly to you by Shopify or the relevant provider, since these accounts are registered under your own name. We don't act as a middleman or bill you on Shopify's behalf.
Is there a QR code I can scan to pay?
Yes, we provide a scan/click-to-pay QR code via our Airwallex payment link for quick, convenient payment.
Do you accept international payments?
Yes. For online store purchases, simply select your local currency at checkout. If you're requesting a custom quote, let our team know your preferred currency and we'll prepare it in your local currency.
Do you issue official invoices/receipts?
Yes. Recurring invoice customers receive a fresh invoice each billing cycle, and subscription or one-time payments come with a receipt, so you have proper documentation for your own bookkeeping.
What happens if I miss a recurring invoice payment?
Reach out to us as soon as you know payment might be delayed — we'd much rather work out a short extension or payment arrangement with you proactively than have your service disrupted unexpectedly.
Will I be notified before my card is charged for a subscription?
Subscription charges are processed automatically each billing cycle without a separate manual confirmation step each time, since that's the nature of the subscription option. If you have questions about a specific charge or want to review your ...
Can I switch between Recurring Invoice and Subscription Plan billing?
Yes — just let us know which method you'd like to move to, and our team will help set it up on our end. There's no penalty for switching between the two.
When is a recurring invoice due?
Payment is due within 7 days from the date the invoice is issued. If you anticipate a delay, it's best to reach out to us proactively so we can work out a solution rather than have the payment lapse.
How does the Subscription Plan payment work?
Once set up, your registered credit card is charged automatically at the start of each billing cycle — there's no manual invoice to settle each time, which is convenient if you'd rather not track recurring due dates yourself.
What payment methods do you accept?
We accept online payments through our Airwallex scan/click-to-pay link, as well as offline bank transfers, depending on which payment option applies to your service (project payment, recurring invoice, or subscription).