Policies
Do I need to agree to any policy before subscribing to a maintenance plan?
Yes — we ask that you read and agree to our Subscription Policy before proceeding, so you're clear on billing cycles, cancellation terms, and what's included before committing.
What notice period is required to cancel a subscription?
A 30-day notice period is required to cancel or make changes to your maintenance subscription plan, which gives both sides time to wrap up any in-progress work.
Can I downgrade my maintenance plan?
Yes — you can downgrade to a lower tier at any time, with 30 days' notice, the same way you would for an upgrade or full cancellation.
Are Incident Packs refundable?
No — Incident Packs are non-refundable and non-transferable once purchased. Unused incidents remain valid for 12 months and can be carried forward, but they can't be refunded for cash or transferred to a different account.
Do you sell or share my personal data?
Please refer to our Privacy Policy for the complete, accurate answer on how we collect, use, and protect personal data — this is the authoritative source rather than a general assumption either way.
Where can I read your Privacy Policy?
Our full Privacy Policy is published at www.triforte.solutions/privacy-policy, covering how we collect, use, and protect your personal and business data.
Where can I read your Terms of Service?
Our full Terms of Service are published at www.triforte.solutions/terms-of-service. We recommend reading through them before purchasing any service package, as they cover the scope of what's included and how disputes or changes are handled.
Can I cancel my maintenance plan anytime?
Yes — our plans are designed to be flexible. You can cancel at any time, provided you give us 30 days' notice so we can wind things down properly and make sure nothing is left mid-task.