Warranty & Revisions
Where can I read the full terms covering the warranty?
The full terms are published in our Terms of Service, available on our website. We'd recommend reading through it before purchasing a website design package so you know exactly what's covered.
Is the warranty transferable if I sell my business?
Warranty coverage is tied to the original service agreement and the client who entered into it, so a change of business ownership needs to be discussed directly with us — please reach out so we can advise on how to handle the transition.
Does the warranty cover new feature requests?
Generally no — the warranty exists to ensure the agreed scope was delivered correctly, not to add functionality that wasn't part of the original project. A genuinely new feature (something not in the original agreement) would typically be scoped and ...
Can I request design changes after the warranty period without a maintenance plan?
Yes — you're not locked into a maintenance plan. You can request ad-hoc support at any time through our Incident Packs, starting from RM300 per request, which is a good option if you only need occasional changes rather than ongoing monthly support.
Does the warranty cover bugs found after launch?
Yes, if the bug relates to something we delivered as part of your project, it's addressed under the 60-day warranty at no extra cost. Issues that stem from a third-party app update, a Shopify platform change, or something outside our original scope ...
What counts as a 'revision' under the warranty?
A revision generally means adjusting something already built so it aligns with what was originally agreed — for example fixing a layout that doesn't match the approved design, or correcting a feature that isn't behaving as specified. Brand-new ...
How long is the website warranty period?
The warranty covers 60 days starting from when the project is marked complete. During that window, you can flag issues or request adjustments related to the agreed scope; after it closes, further changes are handled through a maintenance plan or ...
What does your 100% satisfaction guarantee mean?
Once your website is built, we present it to you for review — and if something doesn't match what was agreed or you're not happy with an element of the delivered work, you can request revisions at no extra charge within the 60-day warranty window. ...