Knowledge Base
General / About Us
Who Triforte Solutions is, our mission, track record, and what makes us different.Services Overview
A quick summary of what we offer, from store setup to ongoing features like payments and loyalty tools.Website Design & Development
What's involved in building a new Shopify store with us, from timeline to customization options.Pricing & Fees
What's included in our packages, what's paid directly to Shopify/third parties, and other costs to budget for.Warranty & Revisions
Our 60-day satisfaction guarantee and what happens once it ends.Maintenance & Support Plans
What's covered under ongoing monthly support, response times, and what falls outside scope.Incident Packs
How pay-as-you-go support works, pricing, priority levels, and usage rules.Payments & Billing
Accepted payment methods, invoicing cycles, and subscription billing details.Ownership & Control
Confirming that clients fully own their Shopify store, domain, and data.Marketing & Ads
Google Ads and Meta Ads setup, what's free, and what's billed separately.Project Timeline & Process
What to expect from first consultation through to launch.Support Tickets
How to submit a request and what response times to expect.Policies
Cancellation, refund, subscription, and terms of service basics.Contact & Office
Phone, email, WhatsApp, office address, and booking a meeting.Affiliate Program
How to join and what the referral program involves.General Shopify & E-commerce
Broader platform education for visitors new to Shopify or online selling.Liquid Code Customization
Sample requests and guidance for theme-level changes made using Shopify's Liquid code — covering common snippets, edits, and customizations clients ask for beyond standard theme editor settings.
Recent Articles
Do you offer installment or flexible payment plans?
Yes. A Buy Now, Pay Later option through ShopeePay Later is coming soon. In the meantime, if you'd like to spread the cost, we offer a 3-month subscription plan that splits your payment into equal monthly installments. For example, a service fee of ...What time zones do you support for meetings and support calls?
We schedule meetings based on GMT+8 (MYT) and work with clients to find overlapping hours that suit both sides.Will there be any difference in service quality for international customers?
No — we maintain the same service standards for all customers, regardless of location. The delivery method (remote vs. in-person) doesn't affect the quality or scope of the work.How is the work carried out if we're not meeting in person?
Everything is handled remotely: discovery calls and check-ins happen over video meetings, we provide remote assistance for setup and configuration, and we supplement this with video tutorials where helpful. This approach works well for the nature of ...Do you work with international clients, or is this only for local businesses?
Yes, we work with clients internationally. Because our services are delivered primarily online — through video calls, remote assistance, and video tutorials — location isn't a barrier. This is the same process we already use with our local customers, ...
Popular Articles
Increase width of policy pages
Go to Online Store > Theme > Edit code of your current theme Open your base.css theme file Paste the below code at the end of the css .shopify-policy__container { max-width: 95% !important; } .shopify-policy__container h1 { text-align: left; ...Highlighting one menu link with a distinct color
In the header, add in custom css as followings: a[href^="/pages/contact-us"] {color: #33ff00 !important;}Adding and updating products
You can add new products, or update product information such as price, variants, and availability, from the Productspage in your Shopify admin, or in the Shopify app.Product bundles
If you want to create Fixed or Multipack bundles, then you can use the free Shopify Bundles app. This app is available on all Shopify plans.Shopify Subscriptions
The Shopify Subscriptions app is connected to your Shopify store, so you can build and manage your subscriptions without leaving your admin. Adding subscriptions as a purchase option lets you sell products on a recurring basis. By using the Shopify ...